Loyalty programs
Points, a punch card, or credit back — up to five programs at once, with tiers, campaigns and expiration.
Loyalty → Programs is where you build your loyalty program — or several: a property can run up to five at once, and one guest accumulates across all of them under a single identity. Every program starts from a template and gets tuned afterwards.
Opening a program to edit it
In the list, tap the program — the whole card is the button, and Edit sits on the right. That's where everything changes: how many points are earned, what a point is worth, the scope, the tiers, expiration and campaigns.
The Main program is where charges go when they don't name one. To move it, use Make main on another points program: only one holds it at a time, and it has to be a points program that isn't paused.
Three kinds of program
- Points — every check earns points, and points pay checks later. The classic.
- Punch card — buy so many of a product and the next one is on the house. Made for the coffee bar or breakfast.
- Credit back — a share of every check comes back as credit to spend here. The easiest one to explain: "we give you 5% back."
Points: the two numbers
- Points per $10 — how many points a guest earns for every $10 spent.
- Value of one point — what a point is worth when they redeem it.
Neither number alone says what the program costs — it's the product of the two that matters. Nantli works it out live under Giving back, and says so past 20% — without stopping you, because a promotion that rich may well be deliberate.
What each program applies to
Every program picks its scope: the whole check, certain categories, or certain products. A punch card always works on products or categories — it counts items, not checks.
Tiers
A points program can reward regulars: whoever earns a certain amount over the last 12 months moves up a tier and earns with a multiplier. Up to six tiers; leave the table empty if you don't want them.
Campaigns
A campaign multiplies or adds extra during hours you choose — think happy hour, or filling slow Tuesdays. They carry a start and end date, days of the week and a time window, just like point-of-sale promotions.
Expiration
Each program decides whether its balance expires: never, so many months after it's earned, or after months with no activity. Expiry runs on its own, nightly, and lands as one more movement in the guest's history.