Voiding and refunding
Remove a line, cancel a check, or return a payment — and what stays on the record.
Three things look alike and are worth keeping apart: removing a line, cancelling an order, and refunding a payment.
Removing a line
Before it goes to the kitchen, a line comes off without ceremony: it never existed for anyone else.
After it's been sent, removing it is a void — the dish is already made or about to be. It needs the Cancel / void permission, and it's recorded along with who removed it.
Cancelling an order
Cancel order voids the whole check. The order stays visible in the history with the status Cancelled; it doesn't disappear.
Refunding a payment
If the order was already paid, what you want is a refund, from Orders → the order's detail. It asks for a reason and records the return of every payment on the order.
The money moves outside Nantli: on your card terminal or by opening the drawer. Nantli keeps the record so the cash-out, the sales figures and the reports match reality.
The void log
Everything voided is logged: what was removed, from which order, by whom, and when. You'll find it in Analytics, alongside waste.
It isn't about distrusting your team. It's so that when inventory doesn't add up, you can see whether it was a legitimate void at nine at night or a pattern worth a conversation.