Orders
The service history — find a check, reopen it, refund it, or resend its receipt.
Orders is the history: every check in the period you choose, with its status and its total. It's where you come back to when something needs fixing after service.
Finding an order
Filter by date range and by status: All, Open, Paid, Cancelled or Refunded. The list shows date, table, who served, status, payment and total.
Orders without a table show up as Bar.
The statuses
| Status | What it means |
|---|---|
| Open | The check is still live; lines can be added. |
| In kitchen | What was sent is being made. |
| Ready | The kitchen is done. |
| Served | Everything was delivered. |
| Paid | The total was charged. |
| Cancelled | The check was voided. |
| Refunded | Its payments were returned on the record. |
Payment is shown separately as Paid, Partial or Pending.
Reopening a check
If an order was closed too early, open it and select Reopen order. It returns to the floor as an open check and takes new lines. Close order does the opposite.
Recording a refund
Open the order and select Refund….
Write the reason — "Wrong dish", whatever happened. It's what you'll see in the reports.
Confirm the full refund.
Resending the receipt
From the detail, enter an email and select Resend receipt. Useful when the guest asks later, or when the address was mistyped the first time.